FAQ

General

Are your products handmade?

Yes. All our vases and decorative pieces are handcrafted by skilled artisans. Each item reflects traditional techniques and individual craftsmanship.
Will the product look exactly like the photos?

Due to the handmade nature of our products, slight variations in size, shape, color, or texture may occur. These variations are a natural part of the design and make each piece unique.
Are the items functional or decorative?

Our products are designed primarily for decorative use. They may be styled as standalone art pieces or paired with dried botanicals, depending on the design.
Do you offer custom or made-to-order items?

At this time, we do not offer custom designs. All available items are shown on the product pages.

Billing

What payment methods do you accept?

We accept major credit and debit cards, as well as other secure payment methods displayed at checkout.
Is my payment information secure?

Yes. All transactions are processed through secure, encrypted payment gateways to ensure your information is protected.
Will I be charged additional fees?

Product prices and shipping fees are clearly shown at checkout. Import duties or taxes, if applicable, are determined by local authorities and are the responsibility of the customer.
When will I be charged?

Your payment will be charged at the time the order is placed and confirmed.

Shipping

Do you ship internationally?

Yes. We offer worldwide shipping to most countries and regions. Availability may vary depending on destination and local regulations.
How long does delivery take?

Orders are typically processed within two business days. Estimated delivery time is five to seven business days after dispatch, depending on destination and customs clearance.
Which carriers do you use?

We ship via internationally recognized courier services such as FedEx or DHL.
How can I track my order?

Once your order ships, you will receive a confirmation email with tracking information.
Are duties and taxes included?

Import duties, taxes, and customs fees are not included in the product price or shipping cost and may be required upon delivery, depending on local regulations.